Effective Date: 14.07.2026
These Terms and Conditions (“Terms”) govern your use of the website https://pfaff-australia.com.au (“Website”) and your purchase of any goods from PFAFF® Australia. By accessing our Website or placing an order, you agree to be bound by these Terms.
PFAFF Australia is operated by Blessington Pty Limited, ABN 71 083 060 271, located at Unit 17, 167 Prospect Highway, Seven Hills NSW 2147.Blessington Pty Limited is the authorised distributor for PFAFF in Australia.
1. Use of Website
You agree to use this Website in accordance with all applicable Australian laws and these Terms. You must not use the Website in any way that causes or may cause damage or harm to the Website or its availability or accessibility.
We reserve the right to change, suspend, or discontinue any aspect of the Website at any time without notice.
2. Intellectual Property
PFAFF® Australia is the owner or authorised user of all intellectual property associated with this website. This includes all trademarks, logos, names and designs—whether registered or unregistered—featured or referred to on the site.
You do not have any rights to, nor are you granted any licence for, the intellectual property, trademarks, logos, content, names or designs—whether registered or unregistered—displayed on this website.
3. Usernames and Passwords
You must keep your username and password for our website confidential and must not share them with anyone. You must also not permit anyone else to use your username or password, whether for their own access or on your behalf.
4. Orders and Payments
All prices listed on our Website are in Australian Dollars (AUD) and include GST unless stated otherwise.
Orders are subject to availability and acceptance. We reserve the right to cancel or refuse any order at our discretion.
Full payment is required at the time of order unless otherwise agreed in writing.
We accept payment via the methods listed at checkout, including major credit cards and secure payment gateways.
5. Shipping and Delivery
Orders are typically processed and dispatched within 2–5 business days, subject to stock availability.
Delivery times may vary based on your location and shipping method.
Risk in the goods passes to you upon delivery. Title passes upon full payment.
6. Returns and Refunds
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For change-of-mind returns, please refer to our Returns Policy. We may not accept returns for change of mind or if the item has been used or damaged after delivery.
To request a return, contact us at [email protected] with your order number and reason for return.
7. Product Information and Availability
We make every effort to ensure that product descriptions, specifications and prices on the Website are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will contact you to confirm your choice before processing the order.
All products are subject to availability. We reserve the right to withdraw products at any time.
8. Warranties
PFAFF machines and accessories are covered by a manufacturer’s warranty. Warranty conditions and periods vary by product type and are detailed in the product documentation or on our website.
Proof of purchase is required to make a warranty claim. Warranty does not cover damage due to misuse, neglect, or unauthorised repairs.
9. Sale & Promotions
- Offers and promotions are available for a limited time only and are valid while stocks last.
- Discounts apply to selected products only, unless otherwise stated.
- Sale prices are valid within Australia only and may change without notice prior to purchase.
- Prices exclude freight, delivery, installation, training, and additional accessories unless expressly stated.
- Offers cannot be used in conjunction with any other promotion, discount, or coupon, unless otherwise specified.
- Display, demonstration, refurbished, or clearance products may be subject to different pricing, inclusions, and warranty conditions. Customers will be advised of any applicable differences prior to purchase.
- All orders are subject to product availability at the time of purchase. If a product becomes unavailable after an order is placed, PFAFF Australia will contact the customer to offer a suitable alternative, a revised delivery timeframe, or a refund.
- Full payment may be required to secure promotional or sale pricing.
10. Order Processing & Availability
All purchases are subject to stock availability. If an item purchased is unavailable, PFAFF Australia will notify the customer as soon as reasonably practicable and will provide a refund for the unavailable item or cancel the applicable charge, depending on the payment method used at checkout.
If there is an issue processing an order, PFAFF Australia will contact the customer using the details provided at checkout.
11. Pre-Sale Orders
For pre-sale purchases, orders will be processed and dispatched within the estimated timeframe communicated at the time of purchase, if available.
12. Returns & Consumer Guarantees
Returns, exchanges, and refunds are handled in accordance with PFAFF Australia’s Returns Policy.
13. Mobile SMS Terms
By providing your mobile number during checkout, account registration, newsletter signup, or at any other point, you consent to receiving transactional, promotional, and marketing SMS messages from PFAFF Australia.
Message frequency may vary.
Standard message and data rates may apply depending on your mobile carrier.
You can opt out of SMS marketing at any time by replying STOP to any message or contacting us directly.
We comply with the Spam Act 2003 (Cth). Your mobile number will be used solely for legitimate business purposes and in accordance with our Privacy Policy.
14. Mobile Terms of Service
The PFAFF® Australia mobile message service (the "Service") is operated by PFAFF® Australia (“PFAFF® Australia”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”).
By consenting to receive SMS messages, you agree to receive recurring texts from or on behalf of PFAFF® Australia to the number you provided. These may include updates, alerts, promotions, and cart reminders.
Consent is not a condition of purchase. Message frequency varies. Message and data rates apply.
You may opt out anytime by texting STOP or by following unsubscribe instructions in any message. You’ll receive a one-time confirmation after opting out.
For assistance, email [email protected]. We are not liable for delayed or failed messages. If you change your number, you must opt-in again.
We respect your privacy. Please review our Privacy Policy to understand how we protect your data.
15. Limitation of Liability
To the extent permitted by law, PFAFF Australia and Blessington Pty Limited will not be liable for any indirect, incidental or consequential loss arising out of or related to the use or inability to use our products or this Website.
Our liability is limited, at our discretion, to the replacement or repair of the product, or the refund of the purchase price.
16. Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use and protect your personal information.
By using our Website or placing an order, you consent to the collection and use of your data as outlined in our Privacy Policy.
17. Third Party Links
Our Website may include links to third-party websites. We are not responsible for the content, security, or privacy practices of any third-party websites.
18. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled in the courts of that jurisdiction.
19. Contact Us
If you have any questions about these Terms and Conditions, please contact:
PFAFF Australia
Distributed by Blessington Pty Ltd
Unit 17, 167 Prospect Highway
Seven Hills NSW 2147
Email: [email protected]
Phone: (02) 4337 3737