Privacy Policy
PFAFF® Australia – 14.07.2026
This Privacy Policy outlines how Blessington Pty Limited (ABN 71 083 060 271), trading as PFAFF® Australia, collects, uses, discloses, and protects your personal information when you use our website, contact us, or interact with us in any way, including through marketing communications such as email or SMS.
By using our services or accessing our website (https://pfaff-australia.com.au), you agree to the terms of this Privacy Policy.
1. Who We Are
References to “we”, “us”, or “our” in this Policy are to Blessington Pty Limited, Unit 17, 167 Prospect Highway, Seven Hills NSW 2147, Australia – authorised distributor of PFAFF® products in Australia.
2. Information We Collect
We may collect the following types of personal information:
- Contact details: Name, phone number, mobile number, email address, postal address
- Purchase information: Products purchased, warranty information
- Marketing preferences
- Website and usage data: IP address, browser type, device ID, page visits
- Communication records: Emails, SMS/texts, service requests
- Payment information: Billing and transaction details (note: credit card info is processed securely and not stored by us)
3. How We Collect Personal Information
We collect personal information directly when you:
- Visit or make purchases on our website
- Contact us via phone, email or web forms
- Sign up for our newsletter or SMS marketing
- Participate in surveys, competitions or promotions
- Interact with our customer support or service teams
- Register your product for warranty
We may also collect information automatically through cookies and analytics tools when you visit our website.
4. How We Use Your Information
We use your personal information to:
- Process orders, payments, and deliveries
- Provide customer service and product support
- Send order confirmations, warranty updates and technical notices
- Communicate with you via email or SMS about promotions, offers, and updates (if you’ve opted in)
- Improve our website, marketing, and customer experience
- Comply with legal obligations
5. SMS Marketing
If you opt in to receive marketing via SMS/text messaging, we may send you recurring promotional or service-related texts, including:
- Sales, product launches and special offers
- Cart reminders or order status updates
- Event notifications or warranty alerts
Message frequency may vary. You may opt out at any time by texting STOP to our number or following the unsubscribe link in our text messages. Message and data rates may apply.
We do not share your mobile number with third parties for marketing purposes, and your number will only be used by us or our trusted service providers who assist in delivering SMS communications.
6. Disclosure of Personal Information
We may share your personal information with:
- Trusted third-party service providers (e.g. couriers, IT providers, marketing platforms)
- Payment processors and banks
- Government authorities if required by law
- Our related entities or authorised dealers for support or warranty purposes
All third parties are required to keep your data secure and use it only for the purpose for which it was provided.
7. Data Storage and Security
Your personal information is stored securely in Australia. We take reasonable steps to protect your data from misuse, loss, unauthorised access or disclosure, including:
- Secure servers and encrypted systems
- Access control measures
- Staff training and confidentiality agreements
8. Cookies and Tracking
Our website uses cookies and analytics tools (such as Google Analytics) to improve site performance and user experience. You can choose to disable cookies in your browser settings.
9. Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate or outdated information
To do so, please contact us at [email protected] or write to us at the address listed below.
10. Opting Out of Marketing
You can opt out of receiving marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Replying STOP to any SMS message
- Contacting us directly via [email protected]
Please note that even if you opt out of marketing, we may still contact you with essential service-related communications (e.g. warranty or order updates).
11. Overseas Disclosure
We do not routinely disclose personal information overseas. If this is ever required, we will ensure appropriate safeguards are in place to protect your data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please check back periodically for changes.
13. Contact Us
For questions, feedback, or privacy concerns, please contact:
Privacy Officer
Blessington Pty Limited (PFAFF® Australia)
Unit 17, 167 Prospect Highway
Seven Hills NSW 2147
Email: [email protected]
By using our website or providing your information to us, you consent to the collection and use of your personal information as outlined in this Privacy Policy.