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Warranty and Returns


We cannot refund or exchange goods for change of mind or errors you made in your order. We may at our sole discretion, allow a return for refund on a case-by-case basis, provided the item in question is:

  1. Returned within 14 days of order;
  2. Not used (with original packaging with tags);
  3. Not damaged in any way.
  4. Proof of purchase must be provided.

If we allow a return in these circumstances, we will ask you to follow our returns process.
We will provide you with a refund only when we receive the returned product. You are responsible for the payment of return postage.

Warranty Machines - Australasia:

Our warranty terms and conditions are set out below:

The benefits given to you in this Standard Warranty are in addition to other rights and remedies you have under State and Federal Legislation. PFAFF products come with guarantees that cannot be excluded under Australian and New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to the 2 years PFAFF Standard Warranty, you will be granted an extended warranty on parts for three more years provided you register your warranty online at

This means a warranty of:

  • Five (5) years on mechanical parts
  • Five (5) years on electronic parts
  • Two (2) years on labour
  1. Person entitled to Warranty Coverage

This warranty is made only to the original purchaser who acquires a PFAFF product for his or her own normal, personal family or household use from an authorised PFAFF dealer.

2. Countries where the warranty is Applicable

The product may receive warranty service in the country where it was purchased.

3. Parts and Conditions not covered by warranty

Needles, light, bulbs, belts, knives, needle plates, needle threaders, and loopers are not covered by this warranty. Nor does this warranty cover conditions unrelated to the material or the workmanship of the product.

Such unrelated conditions include, but are not limited to:

A) Damage caused by current or voltage other than stamped on the nameplate of the product or abnormal electric conditions (i.e. electrical storms);

B) Damage resulting from the failure to provide annual maintenance.

C) Failure to follow PFAFF's instruction for use of the product;

D) Any defects or damage caused by service or alteration by anyone other than PFAFF or an authorised PFAFF dealer.

E) Any defect or damage caused by the use of not original accessories or parts.

F) Any accidents to, or misuse of any parts of the products.

4. PFAFF Obligation Under Extended Warranty

During the first five (5) years after the date of purchase, both warranty mechanical and warranty electronic parts will be provided free of charge. Labour will be undertaken free of charge during the first (2) years after the date of purchase. Any item which is replaced will not be returned to the purchaser and becomes the property of PFAFF. The cost of home calls, insurance to and from the place of service, and freight to and from the place of purchase is not covered.

N.B. All transportations costs which are required because of service will be the responsibility of the purchaser. Damage caused in transit will NOT be covered by warranty. Retain the original packaging to protect your machine during transportation.

5. Commercial Limited Warranty

Products used commercially are warranted for six (6) months only parts and labour - excluding belts, hooks, light bulbs, needles, needle plates, knives and loopers. No further warranty applies to PFAFF products used commercially.

6. Procedure to Obtain Performance of Extended Warranty

To obtain the benefits of this Extended Warranty, the product or part believed defective must be delivered during the period that this warranty is in effect, to the authorised PFAFF dealer from whom it was purchased. If after the time of purchase the owner moves to another state in Australis he/she may contact PFAFF in order to locate a nearby dealer authorised to provide warranty service.

The defective product or part delivered for warranty service must be accompanied by this Extended Warranty card bearing the name of the authorised PFAFF dealer and proof of date of purchase (a charge or credit receipt or a bill of sale).

All shipping/delivery charges incurred in the delivery of items for performance of warranty service and in picking up items after warranty service had been completed must be paid by the purchaser.

Limitations of Relief - In no events shall PFAFF be liable to incidental or consequential damages. Any implied warranty including the implied warranty of merchantability and fitness for any purchase is limited to the duration of this limited warranty.

PFAFF does not authorise any person, distributor or dealer to create any warranty, obligation, or liability other than that contained herein.